Ordering
What size should I buy?
If you’re unsure about your size, feel free to ask us with any measurement or fit questions. All sizing for shoes is US Men’s unless otherwise noted.
Can I cancel my order?
If you’ve placed an order and would like to cancel, please notify us as soon as possible. If the package has already been dispatched, we’ll determine next steps then. Please note: we cannot change the shipping address once an order is placed.
What if the item doesn’t work out?
If your item isn’t suitable, you may exchange it for another style or return it for a refund. Returns within the same country incur a handling fee.
Shipping, Returns & Exchanges
What is the shipping policy?
Once your order is placed, you’ll receive a confirmation that our fulfillment team has received it. After the order is fulfilled, you’ll get another notification with tracking information. Shipping fees are non-refundable in case of returns.
Can I modify or edit my order?
In certain cases, we allow order modifications. Please provide your order number and original purchase email when requesting changes.
When will my order ship?
Orders placed before 2 pm (Monday to Friday) are shipped the same day, except on holidays or during store closures. You’ll receive a notification once your order is fulfilled.
How do I submit a return request?
Please follow the instructions accessible from our return request link. You’ll need your order number and delivery region to complete the request.
How long do returns take to process?
Returns typically take 3–5 business days to process. Once completed, a refund or store credit will be issued immediately.
Which payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express, Discover). We also support express checkouts such as Shop Pay, PayPal, Amazon Pay, and Google Pay.
How is sales tax calculated?
Sales tax is determined based on the origin and destination addresses, following applicable state, city, country, or district tax laws. The amounts will be calculated during checkout.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs will be added at checkout. Please note that primecanoe.com does not cover duties, import taxes, or other fees upon entry into your country. These costs are borne by the customer and cannot be refunded by us.
What if I refuse delivery or don’t pay tariffs?
If you refuse a package or fail to pay required import fees, and it is returned to us, we are not obliged to issue a refund. In that case, you forfeit the order, shipping fees, and item costs.