Ordering
What size should I buy?
If you’re unsure which size will suit you best, feel free to send us your measurements or fit-related questions. All sizing is in US Men’s unless otherwise noted.
Can I cancel my order?
If you’ve just placed an order and need to cancel, let us know as soon as possible. If the package has already been picked up, we’ll decide on the next steps. Once an order is placed, the shipping address cannot be changed.
If an item doesn’t work out, can I exchange or return it?
Yes — you may exchange for a preferred style or return for a refund. Note: domestic returns incur a handling fee of $9.
Shipping, Returns & Exchanges
What is the shipping policy?
After you place your order, you’ll receive a confirmation email. Once your order has been fulfilled, we’ll send another email with your tracking details. Please note that shipping costs are non-refundable for returns.
Our return policy ensures items return to the shop quickly so everyone can access our latest and best selection.
(See full Returns & Exchange Policy at primecanoe.com)
Can I modify or edit an order right after placing it?
We allow order modifications when possible. Please contact us with your order number and the email used to place it.
How do I know when my order will be shipped?
Orders placed before 2 pm, Monday through Friday, will be shipped the same day (excluding holidays and closures). You’ll get a notification once your order is fulfilled.
How do I submit a return request?
To request a return, follow the instructions in the return form at primecanoe.com, providing your order number and delivery zip or postal code.
How long does it take to process returns?
Returns typically take 3–5 business days to process. Once processed, refunds or store credit are issued immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), and express checkout options like Shop Pay, PayPal, Amazon Pay, and Google Pay.
How is sales tax calculated?
Sales tax is based on a combination of state, city/district, and country tax rates. We calculate these automatically at checkout, using either the shipment origin or destination address as required by tax laws.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs will be added at checkout. Please note we do not refund or cover duties or customs fees imposed by the destination country.
If a package is refused or deemed abandoned, the value of the package and shipping costs are forfeited, and no refund will be issued.
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