RETURNS POLICY – primecanoe.com
Our refund and exchange policy is structured to ensure that returns reach us as promptly as possible, so everyone has access to the freshest and best selection.
| Purchase Price | Return Time* | Return Option | Notes |
|---|---|---|---|
| Full Price – up to 29% off | 0–5 days | Refund or store credit | — |
| Full Price – up to 29% off | Up to 10 days | Store credit only | — |
| 30–49% off | Up to 10 days | Store credit only | — |
| 50–70%+ off | — | No returns | No exchanges either |
* Return Time is calculated from the day your order is delivered until the day it is handed to the carrier for return.
- Restocking Fee: Orders containing multiple quantities or sizes of the same style will incur a 10% restocking fee, deducted from your return total. For returns of five or more items in one shipment, a 20% restocking fee applies.
- Condition of Items: We reserve the right to refuse returns if we believe the items were used.
- Shipping Deduction: A flat amount will be deducted for return shipping costs. Exchanges do not incur this charge.
RETURNS (Domestic)
For domestic returns, simply use your order number to generate a return label via our returns portal. Your item must be received by the carrier within the 5-day window to qualify. Generating the label alone does not constitute a return — proof of delivery is required.
If you choose to return via your own carrier, the risk of loss or damage is yours, and primecanoe.com won’t reimburse such shipments unless you purchased additional transit protection.
RETURNS (International)
International orders must be returned using a carrier of your choice and at your expense. We are not responsible for any customs duties or import fees imposed by your country. We cannot reimburse refused shipments.
EXCHANGES
You may exchange eligible items through our exchange portal. Exchanges are free of charge and subject to inventory availability. If the desired item is out of stock, we’ll issue store credit.
RETURN FRAUD
primecanoe.com maintains strict policies against return fraud. Should any fraudulent activity be suspected, refunds will be denied, and all disputes or chargebacks will be rejected. To issue a refund, we must first receive the returned merchandise.
ELIGIBILITY
To qualify for a return or exchange, items must be:
- In original packaging, with tags attached
- Free from wear, odors, stains, or any signs of use
- Shoes must have unworn soles (try on indoors) and include their original box
EXCLUSIONS
- Items discounted 30% or more are final sale and not eligible for return
- No returns or exchanges on magazines, books, apothecary, socks, hats, or undergarments
Any return that fails to meet our conditions will be sent back to the sender.